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FREQUENTLY ASKED QUESTIONS

What are the delivery charges for orders from the Online Shop?

You will be charged a flat rate of $10 for shipping unless you have specific instructions to rush or overnight the package. Then you will pay the additional delivery cost.

 

Which payment methods are accepted in the Online Shop?

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express. You can also mail a check or if you are in the area you may set up an appointment to visit the studio to pick up your piece and pay cash.

How long will delivery take?

If in stock, jewelry will be shipped immediately after payment confirmation. If the item is out of stock or a one-of-a-kind that has sold, send an email and we will promptly return your message with availability and shipping times. 

How will my purchase be shipped?

Your purchase will be shipped via USPS first class insured mail. If you have any questions or prefer another shipping method, please contact us. Jewelry is packaged in black paper covered boxes, and in a padded envelope for extra protection.

How secure is shopping on the Online Shop? Is my data protected?

The online shop is very secure. We have an SSL certificate by Comodo that protects customer transactions by using an encrypted connection. If you hover your mouse over the lock on the web browser name, you can click and view our certificate.

What exactly happens after ordering?

After you place an order you will receive a confirmation email generated from the website. Janine will also send you a personal email confirming we received your order and let you know if the item is in stock and when you should expect the item. 

Can I return my purchase if I change my mind?

 Although no full refunds are offered, exchanges are gladly accepted within 10 days, so buy a gift with confidence! Any custom orders are non-refundable & non-returnable. Please contact us if you have any questions about the items.

 

Contact Us

646-243-8171

Customer Service Hours: Mon – Fri 10 a.m. – 6 p.m. EST

jewelry@janinedecresenzo.com

 
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Handmade in Philadelphia, PA